Terms of service
  • $100 Minimum purchase for shipping orders. 
  • Flat rate shipping is $50 for all USA states.
  • We ship via Fedex Priority Overnight, to ensure the safety of the animals and to comply with the laws regarding live animal shipments.
  • Live arrival guarantee ( LAG) on temperatures between 50°F and 90°F only.
  • In case of a dead on arrival animal ( DOA ), notify us within 3 hours of package delivery and provide pictures or videos of said animal.
  • In case of DOA, you have the choice of either getting a replacement animal, or refund.  
  • Shipping cost is not included on refund and shipping cost for DOA replacement is covered by the customer.
  • We are not responsible for any delayed or lost packages that may result in DOA caused by the shipping company ( Fedex ).
  • Continental USA shipping only. 
  • Free local pickup in San Jose, CA.
  • For meeting arrangements regarding local orders ( within 80 miles range ), or for reptile show pickups, please inquire through social media, or “contact us” for further information and pricing. 
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